Mile High Fitness

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  Services: Admin & Ops • Email Management • Creative & Design • CRM Management

Client Since: September 2023
Industry: Fitness & Wellness
Region: United States
Engagement Model: Budgeted Hourly (retainer)

Challenge

Communications, assets, and client records were fragmented: overflowing inboxes, ad-hoc graphics for classes/promos, manual invoice tracking, and a CRM that didn’t reflect real client status—making follow-ups and reporting difficult.

What We Did

• Email Management: Structured inbox with labels, rules, and response SLAs; created templated replies for inquiries, bookings, renewals, and cancellations.
• Creative & Flyers: Designed on-brand flyers and social graphics for classes, challenges, and seasonal promos; built a reusable asset library for fast turnaround.
• Invoice & Admin Ops: Standardized estimates/invoices, added status tracking and reminders; reconciled paid vs. overdue with weekly summaries.
• CRM Management: Cleaned/deduped contacts; set up pipelines, tags, and automations for trials, active clients, freezes, and renewals.

Client Management: Coordinated scheduling and waitlists, follow-ups, onboarding checklists, and satisfaction touchpoints; kept a lightweight account history per client.

Impact

1. They now run a complete capture-to-close cycle: Leads enter cleanly, progress through defined stages, and get timely, consistent follow-ups—so fewer opportunities go cold.
2. Their response times are faster and more reliable: Templated replies, task queues, and clear SLAs keep prospects and customers informed without chasing.
3. Their founder time is freed for growth: Routine admin, scheduling, and first-line support are off their plate, so leadership can focus on partnerships and product.
4. Their sales materials and messaging are consistent: Proposals, one-pagers, and FAQs ship on-brand, improving professionalism and win readiness.
5. Their pipeline is predictable: Dashboards show where deals stall, which channels work, and what to prioritize next—support volumes and close cycles are visible, not guessed.