FAQ's
Frequently Asked Questions.
Support Team 
BRILZEN is your one-stop solution for all business needs—covering marketing, development, design, and administrative support under one roof. We remove the hassle of managing multiple vendors by providing a dedicated in-house team of specialists for every domain. With our transparent processes, attention to detail, and commitment to measurable results, we ensure your projects are delivered efficiently, cost-effectively, and to the highest professional standard.
We usually work from 8 AM to 5 PM PST, with a standard delivery time of 24 hours for small tasks. However, we remain flexible and can adjust our schedule to meet your specific time zone or urgent project needs.
Turnaround times depend on the service type and project complexity. We discuss and agree on timelines with each client at the start of the project to ensure clarity. For most short-term projects, we typically deliver within 24 hours.
We offer flexible payment options, including credit cards, Payoneer, Wise (formerly TransferWise), and bank transfers in your local currency for added convenience.
We provide daily task updates and also use project management tools such as Asana, Monday.com, Trello, or ClickUp to ensure transparent task management and progress tracking—especially for long-term projects.
Absolutely! We offer tailored service packages designed to fit your specific needs, goals, and budget, ensuring you get exactly what works best for you.
We assign a dedicated technical specialist for your project who provides regular updates, shares technical solutions, and ensures smooth communication through your preferred platforms such as Email, Slack, WhatsApp, and more.
Your satisfaction is our top priority. If the delivered work doesn’t meet your expectations, we provide free revisions based on the agreed scope until the final result aligns with your vision.
Yes, we stand behind our work. If we’re unable to deliver the agreed-upon results after revisions, we offer partial or full refunds depending on the project terms.
Every project goes through a thorough internal review process, including technical checks, proofreading, and compliance with your requirements. Our quality assurance team ensures the final deliverable meets the highest standards before it’s handed over to you.
In Virtual Assistance, I provide a one-stop solution covering a wide range of administrative and operational tasks.
Marketing Services – Social media management, email marketing, lead generation.
Development & Creative Services – Graphic design, website development, video editing, and content writing.
Yes, we can begin with a sample task. I’ll create a tailored sample that reflects parts of your requirements while modifying certain core elements. This approach ensures your confidentiality, protects original concepts, and still demonstrates the quality and style of my work
No, all work is handled by our in-house team of skilled professionals across each domain we serve. Every project is completed by experts with proven experience in their respective fields, ensuring consistent quality, timely delivery, and complete control over the process from start to finish.
At BRILZEN, safeguarding client information is a top priority. We maintain a secure, encrypted database system to store and manage all client data. If required, we are happy to sign a Non-Disclosure Agreement (NDA) to provide you with added assurance and peace of mind.
We operate on an hourly billing model to provide flexibility and transparency. You’ll only be charged for the actual time spent on your project, tracked accurately, and shared with you for complete visibility.
We track all work hours through our internal system and provide you with a detailed weekly report. This means you get 100% assurance that no unwarranted project hours are filed at any time.
In Virtual Assistance, I provide a one-stop solution covering a wide range of administrative and operational tasks.
Marketing Services – Social media management, email marketing, lead generation.
Development & Creative Services – Graphic design, website development, video editing, and content writing.
Yes, we can begin with a sample task. I’ll create a tailored sample that reflects parts of your requirements while modifying certain core elements. This approach ensures your confidentiality, protects original concepts, and still demonstrates the quality and style of my work
No, all work is handled by our in-house team of skilled professionals across each domain we serve. Every project is completed by experts with proven experience in their respective fields, ensuring consistent quality, timely delivery, and complete control over the process from start to finish.
At BRILZEN, safeguarding client information is a top priority. We maintain a secure, encrypted database system to store and manage all client data. If required, we are happy to sign a Non-Disclosure Agreement (NDA) to provide you with added assurance and peace of mind.
We operate on an hourly billing model to provide flexibility and transparency. You’ll only be charged for the actual time spent on your project, tracked accurately, and shared with you for complete visibility.
We track all work hours through our internal system and provide you with a detailed weekly report. This means you get 100% assurance that no unwarranted project hours are filed at any time.