Riechers Engineering (USA)

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  Services: Admin & Ops • Sales Enablement • Creative & Design • Social Media • Website

Client Since: July 2023
Industry: Civil Engineering
Region: United States
Engagement Model: Flexible Hourly → Budgeted Hourly

Challenge

Leadership and project teams were stretched thin, data prep, file management, and client communications consumed bandwidth and slowed growth initiatives.

What We Did

• Executive Support (Fully Managed):
  • For the President: took on marketing & sales enablement—proposal materials, credentials packs, case sheets, and meeting prep/follow-ups.
  • For the CEO: handled administration—calendar/inbox hygiene, approvals routing, vendor coordination, and status reporting.
• Project Management Assist: Supported Project Managers with file preparation, submittals, drawings/docs packaging, and data management; standardized checklists and handoffs.
• Client Management (End-to-End): Owned routine client communications, progress updates, scheduling, and post-meeting summaries; implemented response SLAs so clients always had a clear next step.
• Document & Data Ops: Centralized storage, standardized naming/versioning, and introduced trackers for RFQs/RFPs, change orders, and site reports—so information was accurate and findable.
• Marketing Design Coverage (≈90% ownership): Produced on-brand presentations, one-pagers, proposal templates, and technical inserts—ready for leadership to use without rework.

Technical Familiarity: Learned project terminology, submittal workflows, and civil documentation standards to operate with minimal hand-holding.

Impact

1. Their team stopped drowning in admin. Routine coordination, file prep, submittals, and client follow-ups moved off their plates, freeing project managers and coordinators to execute work instead of chasing paperwork.
2. Leadership time properly allocated. The President could concentrate on closing and partner relations, while the CEO focused on operations and resourcing—no constant context-switching for low-value tasks.
3. They achieved faster decisions and smoother workflows. Standardized files, trackers, and communication rhythms helped ensure every proposal was delivered on time, without the usual last-minute rush.
4. Their clients felt consistently supported, every touchpoint had a clear next step and responsible owner. Updates were timely, and no detail slipped through the cracks.
5. Sales materials stayed “ready to send.” Presentations, case sheets, and credentials were on-brand and accessible, reducing rework and accelerating stakeholder reviews.

Predictable capacity without headcount. The Budgeted Hourly model provided an on-call, right-sized team that flexed with workload, improving utilization and planning.