FAQ's

BRILZEN is your one-stop solution for all business needs—covering marketing, development, design, and administrative support under one roof. We remove the hassle of managing multiple vendors by providing a dedicated in-house team of specialists for every domain. With our transparent processes, attention to detail, and commitment to measurable results, we ensure your projects are delivered efficiently, cost-effectively, and to the highest professional standard.

We usually work from 8 AM to 5 PM PST, with a standard delivery time of 24 hours for small tasks. However, we remain flexible and can adjust our schedule to meet your specific time zone or urgent project needs.

Turnaround times depend on the service type and project complexity. We discuss and agree on timelines with each client at the start of the project to ensure clarity. For most short-term projects, we typically deliver within 24 hours.

We offer flexible payment options, including credit cards, Payoneer, Wise (formerly TransferWise), and bank transfers in your local currency for added convenience.

We provide daily task updates and also use project management tools such as Asana, Monday.com, Trello, or ClickUp to ensure transparent task management and progress tracking—especially for long-term projects.

Absolutely! We offer tailored service packages designed to fit your specific needs, goals, and budget, ensuring you get exactly what works best for you.

We assign a dedicated technical specialist for your project who provides regular updates, shares technical solutions, and ensures smooth communication through your preferred platforms such as Email, Slack, WhatsApp, and more.

Your satisfaction is our top priority. If the delivered work doesn’t meet your expectations, we provide free revisions based on the agreed scope until the final result aligns with your vision.

Yes, we stand behind our work. If we’re unable to deliver the agreed-upon results after revisions, we offer partial or full refunds depending on the project terms.

Every project goes through a thorough internal review process, including technical checks, proofreading, and compliance with your requirements. Our quality assurance team ensures the final deliverable meets the highest standards before it’s handed over to you.